Author: All MCON

Finished: DC3HAM Maintenance on 21st October 2022 by Lumen

Dear customer,

according to our announcement below, the scheduled network maintenance by our carrier Lumen was finished. All systems are up and running.

However if you encounter any problem please contact:
service@mcon-group.support.

Best regards
Your MCON Managed Services Team

Announcement from 17th October 2022:
Dear Customer,

please be informed about the following  scheduled network maintenance by our carrier Lumen.

Lumen intends to carry out internal maintenance within its network. This has been designated as ESSENTIAL. The nature of this work is to perform a Black Building Test. Lumen will be performing the annual black building test. This activity has been scheduled to validate all documented and authorised processes and procedures pertinent to electrical load transfers following a total commercial power failure to our Gateway facility and to ensure the back up systems are fully functional. The test will be arranged into several phases. Lumen M&E and the specialist M&E contractors will be available on-site to support this activity. All generator (EPG) and associated back up equipment will be fully tested prior to this maintenance and a call will be placed to the mains supplier to ensure there are no events on their network. During the maintenance period you will NOT experience any outage. This notification is sent to you for COURTESY PURPOSES ONLY.

Lumen would like to apologize for any inconvenience caused by this maintenance.

The maintenance is scheduled for : 
2022-10-21 00:00 CEST (Central European Summer Time)    2022-10-21 03:00 CEST (Central European Summer Time)

We will test the systems after the maintenance window and inform you about the status.

Best regards
Your MCON Managed Service Team 

DC3HAM Maintenance on 21st October 2022 by Lumen

Dear Customer,

please be informed about the following  scheduled network maintenance by our carrier Lumen.

Lumen intends to carry out internal maintenance within its network. This has been designated as ESSENTIAL. The nature of this work is to perform a Black Building Test. Lumen will be performing the annual black building test. This activity has been scheduled to validate all documented and authorised processes and procedures pertinent to electrical load transfers following a total commercial power failure to our Gateway facility and to ensure the back up systems are fully functional. The test will be arranged into several phases. Lumen M&E and the specialist M&E contractors will be available on-site to support this activity. All generator (EPG) and associated back up equipment will be fully tested prior to this maintenance and a call will be placed to the mains supplier to ensure there are no events on their network. During the maintenance period you will NOT experience any outage. This notification is sent to you for COURTESY PURPOSES ONLY.

Lumen would like to apologize for any inconvenience caused by this maintenance.

The maintenance is scheduled for : 
2022-10-21 00:00 CEST (Central European Summer Time)    2022-10-21 03:00 CEST (Central European Summer Time)

We will test the systems after the maintenance window and inform you about the status.

Best regards
Your MCON Managed Service Team 

Patch Day October 2022 – System Upgrades MCON Managed Services

Dear customer,

In order to keep our server systems updated and secure, we need to apply patches on a regular basis.

The next patch days are scheduled :

Region Europe:

  • Thursday, October 20th 2022 : development starting at 08 am and QA starting at 12 noon*
  • Friday, October 21th 2022 between 0:00 am and 5:00 am: Production systems*

Region America:

  • Tuesday, October 25th 2022, development starting at 08 am and QA starting at 12 noon*
  • Wednesday, October 26th 2022 between 0:00 am and 5:00 am: Production systems*
  •  Region APAC:
  • Thursday, October 20th 2022, development starting at 08 am and QA starting at 12 noon*
  • Friday, October 21st 2022 between 0:00 am and 5:00 am: Production systems*

There may be short downtimes during service or when the operating system restarts.

Best regards

Your MCON Managed Services Team

* The times are valid for the respective timezone

Status Patch Day September 2022 – System Upgrades MCON Managed Services

Dear customer

according to our announcement below the patches for Region Europe,Region America and Region APAC are successfully done.

All systems are up and running. However if you encounter any problem please contact service@mcon-group.support.

Best regards
Your MCON Managed Services Team

Dear customer,

In order to keep our server systems updated and secure, we need to apply patches on a regular basis.

The next patch days are scheduled :

Region Europe:

  • Thursday, September 15th 2022 : development starting at 08 am and QA starting at 12 noon*
  • Friday, September 16th 2022 between 0:00 am and 5:00 am: Production systems*

Region America:

  • Tuesday, September 20th 2021, development starting at 08 am and QA starting at 12 noon*
  • Wednesday, September 21st 2021 between 0:00 am and 5:00 am: Production systems*
  •  Region APAC:
  • Thursday, September 22nd 2021, development starting at 08 am and QA starting at 12 noon*
  • Friday, September 23rd 2021 between 0:00 am and 5:00 am: Production systems*

There may be short downtimes during service or when the operating system restarts.

Best regards

Your MCON Managed Services Team

* The times are valid for the respective timezone

Patch Day September 2022 – System Upgrades MCON Managed Services

Dear customer,

In order to keep our server systems updated and secure, we need to apply patches on a regular basis.

The next patch days are scheduled :

Region Europe:

  • Thursday, September 15th 2022 : development starting at 08 am and QA starting at 12 noon*
  • Friday, September 16th 2022 between 0:00 am and 5:00 am: Production systems*

Region America:

  • Tuesday, September 20th 2021, development starting at 08 am and QA starting at 12 noon*
  • Wednesday, September 21st 2021 between 0:00 am and 5:00 am: Production systems*
  •  Region APAC:
  • Thursday, September 22nd 2021, development starting at 08 am and QA starting at 12 noon*
  • Friday, September 23rd 2021 between 0:00 am and 5:00 am: Production systems*

There may be short downtimes during service or when the operating system restarts.

Best regards

Your MCON Managed Services Team

* The times are valid for the respective timezone

Status Patch Day August 2022 – System Upgrades MCON Managed Services

Dear customer,

according to our announcement below the patches for Region Europe,Region America and Region APAC are successfully done.

All systems are up and running. However if you encounter any problem please contact service@mcon-group.support.

Best regards
Your MCON Managed Services Team

Dear customer,

In order to keep our server systems updated and secure, we need to apply patches on a regular basis.

The next patch days are scheduled :

Region Europe:

  • Thursday, August 11th 2022 : development starting at 08 am and QA starting at 12 noon*
  • Friday, August 12th 2022 between 0:00 am and 5:00 am: Production systems*

Region America:

  • Tuesday, August 16th 2022, development starting at 08 am and QA starting at 12 noon*
  • Wednesday, August 17th 2022 between 0:00 am and 5:00 am: Production systems*
  •  Region APAC:
  • Thursday, August 18th 2022, development starting at 08 am and QA starting at 12 noon*
  • Friday, August 19th 2022 between 0:00 am and 5:00 am: Production systems*

There may be short downtimes during service or when the operating system restarts.

Best regards

Your MCON Managed Services Team

* The times are valid for the respective timezone

Patch Day August 2022 – System Upgrades MCON Managed Services

Dear customer,

In order to keep our server systems updated and secure, we need to apply patches on a regular basis.

The next patch days are scheduled :

Region Europe:

  • Thursday, August 11th 2022 : development starting at 08 am and QA starting at 12 noon*
  • Friday, August 12th 2022 between 0:00 am and 5:00 am: Production systems*

Region America:

  • Tuesday, August 16th 2022, development starting at 08 am and QA starting at 12 noon*
  • Wednesday, August 17th 2022 between 0:00 am and 5:00 am: Production systems*
  •  Region APAC:
  • Thursday, August 18th 2022, development starting at 08 am and QA starting at 12 noon*
  • Friday, August 19th 2022 between 0:00 am and 5:00 am: Production systems*

There may be short downtimes during service or when the operating system restarts.

Best regards

Your MCON Managed Services Team

* The times are valid for the respective timezone

Resolved: DC3HAM Network Issue on 19th July 2022

Dear customers,

We are experiencing an outage in our colocation DC3.HAM. We are currently investigating the root cause and will update you soonest.

We apologize for any inconvenience.

update 21:50: lumen confirmed a problem in their network and started fixing. we escalated to Lumen management.

update Lumen 22:42: As this network fault is impacting multiple clients, the event has increased visibility with Lumen leadership. As such, client trouble tickets associated to this fault have been automatically escalated to higher priority.

update Lumen 00:20: Further troubleshooting has isolated the trouble to a local providers network. The local provider has dispatched a field team. Work is underway to obtain an estimated time of arrival.

update 03:30: Lumen restored the connectivity, all systems are reachable again

Status Patch Day July 2022 – System Upgrades MCON Managed Services

Dear customer,

according to our announcement below the patches for Region Europe and Region America are successfully done.

All systems are up and running. However if you encounter any problem please contact service@mcon-group.support.

Best regards
Your MCON Managed Services Team

Announcement from 7th July 2022:

Dear customer,

In order to keep our server systems updated and secure, we need to apply patches on a regular basis.

The next patch days are scheduled :

Region Europe:

  • Thursday, July 14th 2022 : development starting at 08 am and QA starting at 12 noon*
  • Friday, July 15th 2022 between 0:00 am and 5:00 am: Production systems*

Region America:

  • Tuesday, July 26th 2022, development starting at 08 am and QA starting at 12 noon*
  • Wednesday, July 27th 2022 between 0:00 am and 5:00 am: Production systems*
  •  Region APAC:
  • Thursday, July 28th 2022, development starting at 08 am and QA starting at 12 noon*
  • Friday, July 29th 2022 between 0:00 am and 5:00 am: Production systems*

There may be short downtimes during service or when the operating system restarts.

Best regards

Your MCON Managed Services Team

* The times are valid for the respective timezone

Patch Day July 2022 – System Upgrades MCON Managed Services

Dear customer,

In order to keep our server systems updated and secure, we need to apply patches on a regular basis.

The next patch days are scheduled :

Region Europe:

  • Thursday, July 14th 2022 : development starting at 08 am and QA starting at 12 noon*
  • Friday, July 15th 2022 between 0:00 am and 5:00 am: Production systems*

Region America:

  • Tuesday, July 26th 2022, development starting at 08 am and QA starting at 12 noon*
  • Wednesday, July 27th 2022 between 0:00 am and 5:00 am: Production systems*
  •  Region APAC:
  • Thursday, July 28th 2022, development starting at 08 am and QA starting at 12 noon*
  • Friday, July 29th 2022 between 0:00 am and 5:00 am: Production systems*

There may be short downtimes during service or when the operating system restarts.

Best regards

Your MCON Managed Services Team

* The times are valid for the respective timezone