Scheduled Patching in October 2025 – System Upgrades CONVOTIS Munich Managed Services

Dear customer,

To ensure our server systems remain secure, stable, and up to date, we perform regular system maintenance and patching.

Please find below the scheduled patch days for October 2025:

Internal Networking Devices (UTC+1)
  • Tuesday, October 14th – between 22:00 and 03:00(next day)
    • VPN access will be unavailable during this window.
Region APAC (UTC+8)
  • Monday, October 06th – Development environment starting at 16:00
  • Wednesday, October 08th – QA/Stage environment starting at 22:00
  • Friday, October 10th –  Production systems between 01:00 and 05:00
Region Europe (UTC+1)
  • Monday, October 13th –  Development environment starting at 09:00
  • Wednesday, October 15th – Test/Stage environment starting at 15:00
  • Thursday, October 16th – Production systems between 22:00 and 03:00 (next day)
    • VPN access and CONVOTIS Selfservice system will be unavailable during this window.
Region America (UTC-5)
  • Monday, October 20th – Development environment starting at 06:00
  • Wednesday, October 22nd – QA/Stage environment starting at 09:00
  • Friday, October 24th – Production systems between 03:00 and 06:00

Please note: short service interruptions or restarts may occur during patching.

Should you have any questions or concerns, feel free to reach as at service@cloudpowered.services.

Best regards,

Your CONVOTIS Munich Managed Services Team

Patch Completion Notification – All Regions – September 2025 – System Upgrades CONVOTIS Munich Managed Services

Dear customer,

We are pleased to inform you that the scheduled patches for the EMEA, America and APAC regions have been successfully completed.

All systems are currently up and running.

However, if you encounter any issues, please do not hesitate to contact us at service@cloudpowered.services.

Best regards,

Your CONVOTIS Munich Managed Services Team

**********************************************************

Internal Networking Devices (UTC+1)
  • Tuesday, September 09th – between 22:00 and 03:00(next day)
    • VPN access will be unavailable during this window.
Region APAC (UTC+8)
  • Monday, September 01st – Development environment starting at 16:00
  • Wednesday, September 03rd – QA/Stage environment starting at 22:00
  • Friday, September 05th –  Production systems between 01:00 and 05:00
Region Europe (UTC+1)
  • Monday, September 22nd –  Development environment starting at 09:00
  • Wednesday, September 24th – Test/Stage environment starting at 15:00
  • Thursday, September 25th – Production systems between 22:00 and 03:00 (next day)
Region America (UTC-5)
  • Monday, September 15th – Development environment starting at 06:00
  • Wednesday, September 17th – QA/Stage environment starting at 09:00
  • Friday, September 19th – Production systems between 03:00 and 06:00

 

 

Scheduled DC3HAM Network Maintenance by Colt on October 16, 2025 at 00:00 CEST

Dear Customer,

Please be informed of the following scheduled network maintenance by our carrier Colt.
Colt will be performing an essential software upgrade on a network element as part of internal infrastructure maintenance. This work is necessary to ensure the continued integrity and stability of the network.

⏱ Maintenance Window:

Start Time End Time
October 15, 2025 – 22:00 GMT October 16, 2025 – 04:00 GMT
October 16, 2025 – 00:00 CEST October 16, 2025 – 06:00 CEST

 

During this window, you may experience one period of service outage lasting up to the maximum duration noted.

Colt apologizes for any inconvenience this may cause.

After the maintenance, our team will test the systems and inform you of the status.

For ongoing updates and maintenance announcements, please visit:
https://status.cloudpowered.services

Best regards,
Your CONVOTIS Deutschland Managed Services Team

Scheduled DC3HAM Network Maintenance by Colt on October23, 2025 at 00:00 CEST

Dear Customer,

Please be informed of the following scheduled network maintenance by our carrier Colt.
Colt will be performing an essential software upgrade on a network element as part of internal infrastructure maintenance. This work is necessary to ensure the continued integrity and stability of the network.

⏱ Maintenance Window:

Start Time End Time
October 22, 2025 – 22:00 GMT October 23, 2025 – 04:00 GMT
October 23, 2025 – 00:00 CEST October 23, 2025 – 06:00 CEST

 

During this window, you may experience one period of service outage lasting up to the maximum duration noted.

Colt apologizes for any inconvenience this may cause.

After the maintenance, our team will test the systems and inform you of the status.

For ongoing updates and maintenance announcements, please visit:
https://status.cloudpowered.services

Best regards,
Your CONVOTIS Deutschland Managed Services Team

Patch Completion Notification – All Regions – August 2025 – System Upgrades CONVOTIS Munich Managed Services

Dear customer,

We are pleased to inform you that the scheduled patches for the EMEA, America and APAC regions have been successfully completed.

All systems are currently up and running.

However, if you encounter any issues, please do not hesitate to contact us at service@cloudpowered.services.

**********************************************************

Internal Networking Devices (UTC+1)
  • Tuesday, August 12th – between 22:00 and 03:00(next day)
    • VPN access will be unavailable during this window.
Region APAC (UTC+8)
  • Monday, August 04th – Development environment starting at 16:00
  • Wednesday, August 06th – QA/Stage environment starting at 22:00
  • Friday, August 08th –  Production systems between 01:00 and 05:00
Region Europe (UTC+1)
  • Monday, August 11th –  Development environment starting at 09:00
  • Wednesday, August 13th – Test/Stage environment starting at 15:00
  • Thursday, August 28th – Production systems between 22:00 and 03:00 (next day)
Region America (UTC-5)
  • Monday, August 18th – Development environment starting at 06:00
  • Wednesday, August 20th – QA/Stage environment starting at 09:00
  • Friday, August 22nd – Production systems between 03:00 and 06:00

Please note: short service interruptions or restarts may occur during patching.

Should you have any questions or concerns, feel free to reach as at service@cloudpowered.services.

Best regards,

Your CONVOTIS Munich Managed Services Team

Scheduled Patching in September 2025 – System Upgrades CONVOTIS Munich Managed Services

Dear customer,

To ensure our server systems remain secure, stable, and up to date, we perform regular system maintenance and patching.

Please find below the scheduled patch days for September 2025:

Internal Networking Devices (UTC+1)
  • Tuesday, September 09th – between 22:00 and 03:00(next day)
    • VPN access will be unavailable during this window.
Region APAC (UTC+8)
  • Monday, September 01st – Development environment starting at 16:00
  • Wednesday, September 03rd – QA/Stage environment starting at 22:00
  • Friday, September 05th –  Production systems between 01:00 and 05:00
Region Europe (UTC+1)
  • Monday, September 22nd –  Development environment starting at 09:00
  • Wednesday, September 24th – Test/Stage environment starting at 15:00
  • Thursday, September 25th – Production systems between 22:00 and 03:00 (next day)
Region America (UTC-5)
  • Monday, September 15th – Development environment starting at 06:00
  • Wednesday, September 17th – QA/Stage environment starting at 09:00
  • Friday, September 19th – Production systems between 03:00 and 06:00

Please note: short service interruptions or restarts may occur during patching.

Should you have any questions or concerns, feel free to reach as at service@cloudpowered.services.

Best regards,

Your CONVOTIS Munich Managed Services Team

Scheduled Patching in August 2025 – System Upgrades CONVOTIS Munich Managed Services

Dear customer,

To ensure our server systems remain secure, stable, and up to date, we perform regular system maintenance and patching.

Please find below the scheduled patch days for August 2025:

Internal Networking Devices (UTC+1)
  • Tuesday, August 12th – between 22:00 and 03:00(next day)
    • VPN access will be unavailable during this window.
Region APAC (UTC+8)
  • Monday, August 04th – Development environment starting at 16:00
  • Wednesday, August 06th – QA/Stage environment starting at 22:00
  • Friday, August 08th –  Production systems between 01:00 and 05:00
Region Europe (UTC+1)
  • Monday, August 11th –  Development environment starting at 09:00
  • Wednesday, August 13th – Test/Stage environment starting at 15:00
  • Thursday, August 28th – Production systems between 22:00 and 03:00 (next day)
Region America (UTC-5)
  • Monday, August 18th – Development environment starting at 06:00
  • Wednesday, August 20th – QA/Stage environment starting at 09:00
  • Friday, August 22nd – Production systems between 03:00 and 06:00

Please note: short service interruptions or restarts may occur during patching.

Should you have any questions or concerns, feel free to reach as at service@cloudpowered.services.

Best regards,

Your CONVOTIS Munich Managed Services Team

Patch Completion Notification – All Regions – July 2025 – System Upgrades CONVOTIS Munich Managed Services

Dear customer,

We are pleased to inform you that the scheduled patches for the EMEA, America and APAC regions have been successfully completed.

All systems are currently up and running.

However, if you encounter any issues, please do not hesitate to contact us at service@cloudpowered.services.

**********************************************************

Internal Networking Devices (UTC+1)
  • Tuesday, July 08th – between 22:00 and 03:00(next day)
    • VPN access will be unavailable during this window.
Region APAC (UTC+8)
  • Monday, July 07th – Development environment starting at 16:00
  • Wednesday, July 09th – QA/Stage environment starting at 22:00
  • Friday, July 11th –  Production systems between 01:00 and 05:00
Region Europe (UTC+1)
  • Monday, July 14th –  Development environment starting at 09:00
  • Wednesday, July 16th – Test/Stage environment starting at 15:00
  • Thursday, July 17th – Production systems between 22:00 and 03:00 (next day)
Region America (UTC-5)
  • Monday, July 21st – Development environment starting at 06:00
  • Wednesday, July 23rd – QA/Stage environment starting at 09:00
  • Friday, July 25th – Production systems between 03:00 and 06:00

Please note: short service interruptions or restarts may occur during patching.

Should you have any questions or concerns, feel free to reach as at service@cloudpowered.services.

Best regards,

Your CONVOTIS Munich Managed Services Team

Service Disruption Resolved – SelfService is back to normal

Dear Customer,

We would like to inform you that the previously reported service disruption has now been resolved.
All affected services, including GitLab and Self-Service, are functioning as expected.

Thank you for your patience and understanding.

Should you experience any further issues, please don’t hesitate to reach out to us at service@cloudpowered.services.

Best regards,
Your CONVOTIS Munich Managed Services Team

Service Disruption Notice – SelfService Authentication Issues

Dear Customer,

We would like to inform you that we are currently experiencing internal issues that are causing some authentication requests to fail.

This is affecting certain managed services, such as GitLab and Self-Service portals.

Our team is actively working to identify the root cause and resolve the issue as quickly as possible. We apologize for the inconvenience and appreciate your patience and understanding.

We will keep you informed of any updates.

Best regards,
Your CONVOTIS Munich Managed Services Team