Category: Scheduled Downtimes

Dear customer,

according to our announcement below, the scheduled firewall maintenance was finished. All systems are up and running.

However if you encounter any problem please contact:
service@mcon-group.support.

Best regards
Your MCON Managed Services Team

Announcement from 5th May 2021:

Dear customer,

we have to announce a firewall maintenance in our DC3HAM location in the night of Tuesday May 11th to Wednesday May 12th.

This is an urgent hardware maintenance and can not be postponed.
The maintenance will be carried out between 11pm and 1am CEST.

We do not expect any outages for services, in the worst case redundancy mechanisms take a few minutes to fully failover, but there is equipment running at any given time.

The maintenance is scheduled for :
2021-05-11 from 23:00 till 2021-05-12 01:00 CEST (Central European Summer Time)

We will test the systems after the maintenance window and inform you about the status.

Best regards
Your MCON Managed Service Team

Dear customer,

according to our announcement below, the scheduled network maintenance by our carrier Lumen was finished. All systems are up and running.

However if you encounter any problem please contact:
service@mcon-group.support.

Best regards
Your MCON Managed Services Team

Announcement from 30th April 2021:

Dear customer,

please be informed about the following  scheduled network maintenance by our carrier Lumen (former CenturyLink) in the Datacenter DC3HAM.

Lumen intends to carry out internal maintenance within its network. This has been designated as ESSENTIAL. The nature of this work is to carry out fiber cable work. This GCR is to create a joint between former PEC network Frankfurt – Dernbach to Segment F Frankfurt to Katzenelnbogen. During the maintenance window you may experience one period of outage to the maximum specified below.

Lumen would like to apologise for any inconvenience caused by this maintenance.

The maintenance is scheduled for :
2021-05-7 from 00:00 till 07:00 CEST (Central European Time)

We will test the systems after the maintenance window and inform you about the status.

Best regards
Your MCON Managed Service Team

Dear customer,

we have to announce a firewall maintenance in our DC3HAM location in the night of Tuesday May 11th to Wednesday May 12th.

This is an urgent hardware maintenance and can not be postponed.
The maintenance will be carried out between 11pm and 1am CEST.

We do not expect any outages for services, in the worst case redundancy mechanisms take a few minutes to fully failover, but there is equipment running at any given time.

The maintenance is scheduled for :
2021-05-11 from 23:00 till 2021-05-12 01:00 CEST (Central European Summer Time)

We will test the systems after the maintenance window and inform you about the status.

Best regards
Your MCON Managed Service Team

Dear customer,

please be informed about the following  scheduled network maintenance by our carrier Lumen (former CenturyLink) in the Datacenter DC3HAM.

Lumen intends to carry out internal maintenance within its network. This has been designated as ESSENTIAL. The nature of this work is to carry out fiber cable work. This GCR is to create a joint between former PEC network Frankfurt – Dernbach to Segment F Frankfurt to Katzenelnbogen. During the maintenance window you may experience one period of outage to the maximum specified below.

Lumen would like to apologise for any inconvenience caused by this maintenance.

The maintenance is scheduled for :
2021-05-7 from 00:00 till 07:00 CEST (Central European Time)

We will test the systems after the maintenance window and inform you about the status.

Best regards
Your MCON Managed Service Team

Dear Sir or Madam,

according to our announcement below the patches for Region Europe, Region America and Region APAC were successfully done.

All systems are up and running. However if you encounter any problem please contact service@mcon-group.support.

Best regards
Your MCON Managed Services Team

Announcement from 29th March 2021:

Dear customer,

In order to keep our server systems updated and secure, we need to apply patches on a regular basis.

The next patch days are scheduled :

Region Europe :

• Thursday, April 15th 2021 : development starting at 08 am and QA starting at 12 noon*
• Friday, April 16th 2021 between 0:00 am and 5:00 am: Production systems*

Region America:

• Tuesday, April 20th 2021, development starting at 08 am and QA starting at 12 noon*
• Wednesday, April 21st 2021 between 0:00 am and 5:00 am: Production systems*

 Region APAC:

• Thursday, April 22nd 2021, development starting at 08 am and QA starting at 12 noon*
• Friday, April 23rd 2021 between 0:00 am and 5:00 am: Production systems*

There may be short downtimes during service, or when the operating system restarts.

Best regards

Your MCON Managed Services Team

* The times are valid for the respective timezone

Dear customer,

In order to keep our server systems updated and secure, we need to apply patches on a regular basis.

The next patch days are scheduled :

Region Europe:

• Thursday, April 15th 2021 : development starting at 08 am and QA starting at 12 noon*
• Friday, April 16th 2021 between 0:00 am and 5:00 am: Production systems*

Region America:

• Tuesday, April 20th 2021, development starting at 08 am and QA starting at 12 noon*
• Wednesday, April 21st 2021 between 0:00 am and 5:00 am: Production systems*

 Region APAC:

• Thursday, April 22nd 2021, development starting at 08 am and QA starting at 12 noon*
• Friday, April 23rd 2021 between 0:00 am and 5:00 am: Production systems*

There may be short downtimes during service, or when the operating system restarts.

Best regards

Your MCON Managed Services Team

* The times are valid for the respective timezone

Dear Sir or Madam,

according to our announcement below the patches for Region Europe, Region America and Region APAC were successfully done.

All systems are up and running. However if you encounter any problem please contact service@mcon-group.support.

Best regards
Your MCON Managed Services Team

Announcement from 4th March 2021:

Dear customer,

In order to keep our server systems updated and secure, we need to apply patches on a regular basis.

The next patch days are scheduled :

Region Europe:

• Thursday, March 11th 2021 : development starting at 08 am and QA starting at 12 noon*
• Friday, March 12th 2021 between 0:00 am and 5:00 am: Production systems*

Region America:

• Tuesday, March 16th 2021, development starting at 08 am and QA starting at 12 noon*
• Wednesday, March 17th 2021 between 0:00 am and 5:00 am: Production systems*

 Region APAC:

• Thursday, March 18th 2021, development starting at 08 am and QA starting at 12 noon*
• Friday, March 19th 2021 between 0:00 am and 5:00 am: Production systems*

There may be short downtimes during service, or when the operating system restarts.

Best regards

Your MCON Managed Services Team

* The times are valid for the respective timezone

Dear customer,

In order to keep our server systems updated and secure, we need to apply patches on a regular basis.

The next patch days are scheduled :

Region Europe:

• Thursday, March 11th 2021 : development starting at 08 am and QA starting at 12 noon*
• Friday, March 12th 2021 between 0:00 am and 5:00 am: Production systems*

Region America:

• Tuesday, March 16th 2021, development starting at 08 am and QA starting at 12 noon*
• Wednesday, March 17th 2021 between 0:00 am and 5:00 am: Production systems*

 Region APAC:

• Thursday, March 18th 2021, development starting at 08 am and QA starting at 12 noon*
• Friday, March 19th 2021 between 0:00 am and 5:00 am: Production systems*

There may be short downtimes during service, or when the operating system restarts.

Best regards

Your MCON Managed Services Team

* The times are valid for the respective timezone

Dear Sir or Madam,

according to our announcement below the patches for Region Europe, Region America and Region APAC were successfully done.

All systems are up and running. However if you encounter any problem please contact service@mcon-group.support.

Best regards
Your MCON Managed Services Team

Announcement from 4th February 2021:

Dear customer,

In order to keep our server systems updated and secure, we need to apply patches on a regular basis.

The next patch days are scheduled :

Region Europe:

• Thursday, February 18th 2021 : development starting at 08 am and QA starting at 12 noon*
• Friday, February 19th 2021 between 0:00 am and 5:00 am: Production systems*

Region America:

• Tuesday, February 16th 2021, development starting at 08 am and QA starting at 12 noon*
• Wednesday, February 17th 2021 between 0:00 am and 5:00 am: Production systems*

 Region APAC:

• Thursday, February 18th 2021, development starting at 08 am and QA starting at 12 noon*
• Friday, February 19th 2021 between 0:00 am and 5:00 am: Production systems*

There may be short downtimes during service, or when the operating system restarts.

Best regards

Your MCON Managed Services Team

* The times are valid for the respective timezone

Dear Sir or Madam,

according to our announcement below, the scheduled network maintenance by our carrier CenturyLink in the Datacenter DC3HAM was finished. All systems are up and running.

However if you encounter any problem please contact:
service@mcon-group.support.

Best regards
Your MCON Managed Services Team

Announcement from 25th January 2021:

Dear customer,

please be informed about the following  scheduled network maintenance by our carrier Lumen (former CenturyLink) in the Datacenter DC3HAM.

Lumen intends to carry out internal maintenance within its network. This has been designated as ESSENTIAL. The nature of this work is to perform a Network Element software upgrade. Work is required to perform infrastructure maintenance on core equipment to ensure the continued integrity of the network. During the maintenance window you may experience one period of outage to the maximum specified below.

Lumen would like to apologise for any inconvenience caused by this maintenance.

The maintenance is scheduled for :
2021-01-31 from 00:00 till 02:00 CET (Central European Time)

We will be in the Datacenter and test the systems after the maintenance window and inform you about the status.

Best regards
Your MCON Managed Service Team