Author: All MCON

Patch Day August 2023 – System Upgrades MCON Managed Services

Dear customer,

In order to keep our server systems updated and secure, we need to apply patches on a regular basis.

The next patch days are scheduled :

Region Europe
  • Thursday, August 10th 2023 : development starting at 08 am and QA starting at 12 noon.
  • Friday, August 11th 2023 between 0:00 am and 5:00 am: Production systems.
Region America
  • Tuesday, August 15th 2023, development starting at 08 am and QA starting at 12 noon
  • Wednesday, August 16th 2023 between 0:00 am and 5:00 am: Production systems.
     Region APAC
  • Thursday, August 17th 2023, development starting at 08 am and QA starting at 12 noon.
  • Friday, August 18th 2023 between 0:00 am and 5:00 am: Production systems.

There may be short downtimes during service or when the operating system restarts.

Best regards,

Your MCON Managed Services Team

Firewalls Patching Europe Region 3rd August – System Upgrades MCON Managed Services

Dear customer,

In order to keep our server systems updated and secure, we need to apply patches on a regular basis.

The next patch day is scheduled :

Region Europe:

  • Thursday, August 3rd 2023 : The next firewalls patch day is scheduled between 0:00 am and 5:00 am.

    • There may be short downtimes during service or when the operating system restarts.

    If we don’t receive any feedback, we assume that you agree with the next scheduled update and will perform the update as planned.

    Best regards,

    Your MCON Managed Services Team.

Patch Day July 2023 – System Upgrades MCON Managed Services

Dear customer,

In order to keep our server systems updated and secure, we need to apply patches on a regular basis.

The next patch days are scheduled :

Region Europe
  • Thursday, July 13th 2023 : development starting at 08 am and QA starting at 12 noon.
  • Friday, July 14th 2023 between 0:00 am and 5:00 am: Production systems.
Region America
  • Tuesday, July 18th 2023, development starting at 08 am and QA starting at 12 noon
  • Wednesday, July 19th 2023 between 0:00 am and 5:00 am: Production systems.
     Region APAC
  • Thursday, July 20th 2023, development starting at 08 am and QA starting at 12 noon.
  • Friday, July 21st 2023 between 0:00 am and 5:00 am: Production systems.

There may be short downtimes during service or when the operating system restarts.

Best regards,

Your MCON Managed Services Team

Status Patch Day June 2023 – System Upgrades MCON Managed Services

Dear customer

According to our announcement below the patches for Region Europe,America and APAC are successfully done.

All systems are up and running. However if you encounter any problem please contact service@mcon-group.support.

Best regards,
Your MCON Managed Services Team

Dear customer,

In order to keep our server systems updated and secure, we need to apply patches on a regular basis.

The next patch days are scheduled :

Region Europe
  • Thursday, June 15th 2023 : development starting at 08 am and QA starting at 12 noon.
  • Friday, June 16th 2023 between 0:00 am and 5:00 am: Production systems.
Region America
  • Tuesday, June 20th 2023, development starting at 08 am and QA starting at 12 noon
  • Wednesday, June 21st 2023 between 0:00 am and 5:00 am: Production systems.
     Region APAC
  • Thursday, June 22nd 2023, development starting at 08 am and QA starting at 12 noon.
  • Friday, June 23rd 2023 between 0:00 am and 5:00 am: Production systems.

There may be short downtimes during service or when the operating system restarts.

Best regards,

Your MCON Managed Services Team

Patch Day June 2023 – System Upgrades MCON Managed Services

Dear customer,

In order to keep our server systems updated and secure, we need to apply patches on a regular basis.

The next patch days are scheduled :

Region Europe
  • Thursday, June 15th 2023 : development starting at 08 am and QA starting at 12 noon.
  • Friday, June 16th 2023 between 0:00 am and 5:00 am: Production systems.
Region America
  • Tuesday, June 20th 2023, development starting at 08 am and QA starting at 12 noon
  • Wednesday, June 21st 2023 between 0:00 am and 5:00 am: Production systems.
     Region APAC
  • Thursday, June 22nd 2023, development starting at 08 am and QA starting at 12 noon.
  • Friday, June 23rd 2023 between 0:00 am and 5:00 am: Production systems.

There may be short downtimes during service or when the operating system restarts.

Best regards,

Your MCON Managed Services Team

Status Patch Day May 2023 – System Upgrades MCON Managed Services

Dear customer

According to our announcement below the patches for Region Europe,America and APAC are successfully done.

All systems are up and running. However if you encounter any problem please contact service@mcon-group.support.

Best regards,
Your MCON Managed Services Team

Dear customer,

In order to keep our server systems updated and secure, we need to apply patches on a regular basis.

The next patch days are scheduled :

Region Europe
  • Thursday, May 11th 2023 : development starting at 08 am and QA starting at 12 noon.
  • Friday, May 12th 2023 between 0:00 am and 5:00 am: Production systems.
Region America
  • Tuesday, May 16th 2023, development starting at 08 am and QA starting at 12 noon
  • Wednesday, May 17th 2023 between 0:00 am and 5:00 am: Production systems.
     Region APAC
  • Thursday, May 18th 2023, development starting at 08 am and QA starting at 12 noon.
  • Friday, May 19th 2023 between 0:00 am and 5:00 am: Production systems.

There may be short downtimes during service or when the operating system restarts.

Best regards,

Your MCON Managed Services Team

DC3HAM Firewall Issue on 9th May 2023

Dear Customer,

A standard change on the internal Firewall in our DC3HAM colocation triggered a high availability problem because of a years old unnoticed configuration error. This error resulted in the intrusion prevention blocking hosts that should not have been blocked, including DNS. These cascading error unfortunately took a while to cleanup.

A complete review of the firewall rules is already underway by 2 people independently.

Best regards
Your MCON Managed Service Team

Patch Day May 2023 – System Upgrades MCON Managed Services

Dear customer,

In order to keep our server systems updated and secure, we need to apply patches on a regular basis.

The next patch days are scheduled :

Region Europe
  • Thursday, May 11th 2023 : development starting at 08 am and QA starting at 12 noon.
  • Friday, May 12th 2023 between 0:00 am and 5:00 am: Production systems.
Region America
  • Tuesday, May 16th 2023, development starting at 08 am and QA starting at 12 noon
  • Wednesday, May 17th 2023 between 0:00 am and 5:00 am: Production systems.
     Region APAC
  • Thursday, May 18th 2023, development starting at 08 am and QA starting at 12 noon.
  • Friday, May 19th 2023 between 0:00 am and 5:00 am: Production systems.

There may be short downtimes during service or when the operating system restarts.

Best regards,

Your MCON Managed Services Team

Firewalls Patch Day May 11th – System Upgrades MCON Managed Services

Dear customer,

In order to keep our server systems updated and secure, we need to apply patches on a regular basis.

The next patch day is scheduled :

Region Europe:

  • Thursday, May 11th 2023 : The next firewalls patch day is scheduled between 0:00 am and 5:00 am.

    • There may be short downtimes during service or when the operating system restarts.

    If we don’t receive any feedback, we assume that you agree with the next scheduled update and will perform the update as planned.

    Best regards,

    Your MCON Managed Services Team.

Firewall/Internet Line Migration DC3HAM

Dear customer,

We have to carry out security and performance relevant hardware changes on our firewalls and move the external connection to a new circuit and a new firewall
We expect short connectivity interruptions within the maintenance window.

The work will be carried out in the night from Wednesday 26th April 2023 to Thursday 27th April 2023, the downtimes which are expected to be a few minutes, will be in the time window from 22:00 in the evening till 03:00 in the morning.

The maintenance is scheduled for :

2023-04-26 22:00 CET (Central European Time) till 2023-04-27 03:00 CET (Central European Time)

We will test the systems after the maintenance window and inform you about the status.

For all maintenance announcements and status please view status.cloudpowered.services.

Best regards
Your MCON Managed Service Team