Author: All MCON

Patch Day April 2021 – System Upgrades MCON Managed Services

Dear customer,

In order to keep our server systems updated and secure, we need to apply patches on a regular basis.

The next patch days are scheduled :

Region Europe:

  • Thursday, April 15th 2021 : development starting at 08 am and QA starting at 12 noon*
  • Friday, April 16th 2021 between 0:00 am and 5:00 am: Production systems*

Region America:

  • Tuesday, April 20th 2021, development starting at 08 am and QA starting at 12 noon*
  • Wednesday, April 21st 2021 between 0:00 am and 5:00 am: Production systems*

 Region APAC:

  • Thursday, April 22nd 2021, development starting at 08 am and QA starting at 12 noon*
  • Friday, April 23rd 2021 between 0:00 am and 5:00 am: Production systems*

There may be short downtimes during service, or when the operating system restarts.

Best regards

Your MCON Managed Services Team

* The times are valid for the respective timezone

Status Patch Day March 2021 – System Upgrades MCON Managed Services

Dear Sir or Madam,

according to our announcement below the patches for Region Europe, Region America and Region APAC were successfully done.

All systems are up and running. However if you encounter any problem please contact service@mcon-group.support.

Best regards
Your MCON Managed Services Team

Announcement from 4th March 2021:

Dear customer,

In order to keep our server systems updated and secure, we need to apply patches on a regular basis.

The next patch days are scheduled :

Region Europe:

  • Thursday, March 11th 2021 : development starting at 08 am and QA starting at 12 noon*
  • Friday, March 12th 2021 between 0:00 am and 5:00 am: Production systems*

Region America:

  • Tuesday, March 16th 2021, development starting at 08 am and QA starting at 12 noon*
  • Wednesday, March 17th 2021 between 0:00 am and 5:00 am: Production systems*

 Region APAC:

  • Thursday, March 18th 2021, development starting at 08 am and QA starting at 12 noon*
  • Friday, March 19th 2021 between 0:00 am and 5:00 am: Production systems*

There may be short downtimes during service, or when the operating system restarts.

Best regards

Your MCON Managed Services Team

* The times are valid for the respective timezone

Microsoft Exchange Server Vulnerabilities

Dear customer,

We are working on the aftermath of the massive exchange vulnerability that was made public this week, we also had exchange servers of customers actively attacked, fortunately it looks as if no data was stolen and no further servers were compromised. The servers do not have webshells or similar installed, however, we are purging and reinstalling all components that were involved.

We are also reviewing all network activity.

We are allocating a lot of resources to this, therefore please understand if reaction times are a little slower for the coming 1-2 weeks.
With the history of massive breaches, also and especially in cyber security companies, we are also reviewing our security and network infrastructure, the results will be share with you in a way that we might encourage changes in your architecture as well.

Best regards,
Your MCON Managed Services Team

Patch Day March 2021 – System Upgrades MCON Managed Services

Dear customer,

In order to keep our server systems updated and secure, we need to apply patches on a regular basis.

The next patch days are scheduled :

Region Europe:

  • Thursday, March 11th 2021 : development starting at 08 am and QA starting at 12 noon*
  • Friday, March 12th 2021 between 0:00 am and 5:00 am: Production systems*

Region America:

  • Tuesday, March 16th 2021, development starting at 08 am and QA starting at 12 noon*
  • Wednesday, March 17th 2021 between 0:00 am and 5:00 am: Production systems*

 Region APAC:

  • Thursday, March 18th 2021, development starting at 08 am and QA starting at 12 noon*
  • Friday, March 19th 2021 between 0:00 am and 5:00 am: Production systems*

There may be short downtimes during service, or when the operating system restarts.

Best regards

Your MCON Managed Services Team

* The times are valid for the respective timezone

Status Patch Day February 2021 – System Upgrades MCON Managed Services

Dear Sir or Madam,

according to our announcement below the patches for Region Europe, Region America and Region APAC were successfully done.

All systems are up and running. However if you encounter any problem please contact service@mcon-group.support.

Best regards
Your MCON Managed Services Team

Announcement from 4th February 2021:

Dear customer,

In order to keep our server systems updated and secure, we need to apply patches on a regular basis.

The next patch days are scheduled :

Region Europe:

  • Thursday, February 18th 2021 : development starting at 08 am and QA starting at 12 noon*
  • Friday, February 19th 2021 between 0:00 am and 5:00 am: Production systems*

Region America:

  • Tuesday, February 16th 2021, development starting at 08 am and QA starting at 12 noon*
  • Wednesday, February 17th 2021 between 0:00 am and 5:00 am: Production systems*

 Region APAC:

  • Thursday, February 18th 2021, development starting at 08 am and QA starting at 12 noon*
  • Friday, February 19th 2021 between 0:00 am and 5:00 am: Production systems*

There may be short downtimes during service, or when the operating system restarts.

Best regards

Your MCON Managed Services Team

* The times are valid for the respective timezone

Finished: DC3HAM Maintenance at 31st January 2021 by Lumen

Dear Sir or Madam,

according to our announcement below, the scheduled network maintenance by our carrier CenturyLink in the Datacenter DC3HAM was finished. All systems are up and running.

However if you encounter any problem please contact:
service@mcon-group.support.

Best regards
Your MCON Managed Services Team

Announcement from 25th January 2021:

Dear customer,

please be informed about the following  scheduled network maintenance by our carrier Lumen (former CenturyLink) in the Datacenter DC3HAM.

Lumen intends to carry out internal maintenance within its network. This has been designated as ESSENTIAL. The nature of this work is to perform a Network Element software upgrade. Work is required to perform infrastructure maintenance on core equipment to ensure the continued integrity of the network. During the maintenance window you may experience one period of outage to the maximum specified below.

Lumen would like to apologise for any inconvenience caused by this maintenance.

The maintenance is scheduled for :
2021-01-31 from 00:00 till 02:00 CET (Central European Time)

We will be in the Datacenter and test the systems after the maintenance window and inform you about the status.

Best regards
Your MCON Managed Service Team

Status Patch Days January 2021 – System Upgrades MCON Managed Services

Dear Sir or Madam,

according to our announcement below the patches for Region Europe, Region America and Region APAC were successfully done. All systems are up and running. However if you encounter any problem please contact service@mcon-group.support.

Best regards
Your MCON Managed Services Team

Announcement from 7th January 2021:

Dear customer,

In order to keep our server systems updated and secure, we need to apply patches on a regular basis.

The next patch days are scheduled :

Region Europe:

  • Thursday, January 14th 2021 : development starting at 10 am and QA starting at 2 pm*
  • Friday, January 15th 2021 between 0:00 am and 5:00 am: Production systems*

Region America:

  • Tuesday, January 19th 2021, development starting at 08 am and QA starting at 12 noon*
  • Wednesday, January 20th 2021 between 0:00 am and 5:00 am: Production systems*

 Region APAC:

  • Thursday, January 21th 2021, development starting at 08 am and QA starting at 12 noon*
  • Friday, January 22th 2021 between 0:00 am and 5:00 am: Production systems*

There may be short downtimes during service, or when the operating system restarts.

Best regards

Your MCON Managed Services Team

* The times are valid for the respective timezone

Patch Day January 2021 – System Upgrades MCON Managed Services

Dear customer,

In order to keep our server systems updated and secure, we need to apply patches on a regular basis.

The next patch days are scheduled :

Region Europe:

  • Thursday, January 14th 2021 : development starting at 10 am and QA starting at 2 pm*
  • Friday, January 15th 2021 between 0:00 am and 5:00 am: Production systems*

Region America:

  • Tuesday, January 19th 2021, development starting at 08 am and QA starting at 12 noon*
  • Wednesday, January 20th 2021 between 0:00 am and 5:00 am: Production systems*

 Region APAC:

  • Thursday, January 21th 2021, development starting at 08 am and QA starting at 12 noon*
  • Friday, January 22th 2021 between 0:00 am and 5:00 am: Production systems*

There may be short downtimes during service, or when the operating system restarts.

Best regards

Your MCON Managed Services Team

* The times are valid for the respective timezone

Patchtime managament 2021 Region America and APAC

Dear customer,

year 2020 is ending and we want to wish you a happy new year 2021!

We also want to inform you about some changes in our regular security patching which needs to be done as there are many systems in many time zones meanwhile.

In order to give each system the attention which it may need after patching we will patch by region on different days.

Europe Region: we will keep the current patching, means

    • QA systems will be patched on Thursday after 2nd Tuesday each month
    • Production systems will be patched on Friday after 2nd Tuesday each month

America Region:

    • QA: On the 3rd Tuesday of each month
    • Production: The 3rd Tuesday to Wednesday night of each month

APAC Region:

    • QA: On Thursday after each 3. Tuesday of the month
    • Production: The Thursday to Friday night after each 3. Tuesday of the month

As usual patching of production systems will take place in the first hours of the day, e.g. “Friday” usually means from Friday 0 am to 5 am within the respective time zone. Patching of Development systems take place at 10 AM, QA / Stage systems take place at 2 PM.

We will send upfront notifications with exact dates as usual, however per region in future. If you have systems in several regions then you will receive several notifications.The dates for patching in Europe will stay the same as before.

We reserve the right to move patch dates, e.g. due to national holidays or later availability of upstream patches,

All the best
Your MCON Managed Services Team