Author: All MCON

DC3.HAM incident

we are encountering a problem in our colocation DC3.HAM since around 11:45, some workloads are not reachable. we are analyzing the problem and will update you soonest

update: recovery started at 11:53 and was finished latest 12:00, all systems are back. several VMware hosts lost storage connection, virtual machines have been migrated to other hosts automatically.

update: the interruption in the storage connection could have been caused by a bug in the switch firmware, a related patch will be implemented during the regular patching thursday to friday night

Patch Day June 2021 – System Upgrades MCON Managed Services

Dear customer,

In order to keep our server systems updated and secure, we need to apply patches on a regular basis.

The next patch days are scheduled :

Region Europe:

  • Thursday, June 10th 2021 : development starting at 08 am and QA starting at 12 noon*
  • Friday, June 11th 2021 between 0:00 am and 5:00 am: Production systems*

Region America:

  • Tuesday, June 15th 2021, development starting at 08 am and QA starting at 12 noon*
  • Wednesday, June 16th 2021 between 0:00 am and 5:00 am: Production systems*
  •  Region APAC:
  • Thursday, June 17th 2021, development starting at 08 am and QA starting at 12 noon*
  • Friday, June 18th 2021 between 0:00 am and 5:00 am: Production systems*

There may be short downtimes during service, or when the operating system restarts.

Best regards

Your MCON Managed Services Team

* The times are valid for the respective timezone

Status Patch Day May 2021 – System Upgrades MCON Managed Services

Dear Sir or Madam,

according to our announcement below the patches for Region America, Region Europe and Region APAC were successfully done.

All systems are up and running. However if you encounter any problem please contact service@mcon-group.support.

Best regards
Your MCON Managed Services Team

Announcement from 12th May 2021:

Dear customer,

In order to keep our server systems updated and secure, we need to apply patches on a regular basis.

The next patch days are scheduled :

Region America:

  • Tuesday, May 18th 2021, development starting at 08 am and QA starting at 12 noon*
  • Wednesday, May 19st 2021 between 0:00 am and 5:00 am: Production systems*

Region Europe:

  • Thursday, May 20th 2021 : development starting at 08 am and QA starting at 12 noon*
  • Friday, May 21st 2021 between 0:00 am and 5:00 am: Production systems*
  •  Region APAC:
  • Thursday, May 20th 2021, development starting at 08 am and QA starting at 12 noon*
  • Friday, May 21st 2021 between 0:00 am and 5:00 am: Production systems*

There may be short downtimes during service, or when the operating system restarts.

Best regards

Your MCON Managed Services Team

* The times are valid for the respective timezone

Patch Day May 2021 – System Upgrades MCON Managed Services

Dear customer,

In order to keep our server systems updated and secure, we need to apply patches on a regular basis.

The next patch days are scheduled :

Region America:

  • Tuesday, May 18th 2021, development starting at 08 am and QA starting at 12 noon*
  • Wednesday, May 19st 2021 between 0:00 am and 5:00 am: Production systems*

Region Europe:

  • Thursday, May 20th 2021 : development starting at 08 am and QA starting at 12 noon*
  • Friday, May 21st 2021 between 0:00 am and 5:00 am: Production systems*
  •  Region APAC:
  • Thursday, May 20th 2021, development starting at 08 am and QA starting at 12 noon*
  • Friday, May 21st 2021 between 0:00 am and 5:00 am: Production systems*

There may be short downtimes during service, or when the operating system restarts.

Best regards

Your MCON Managed Services Team

* The times are valid for the respective timezone

Finished: DC3HAM Maintenance at 11th May 2021

Dear customer,

according to our announcement below, the scheduled firewall maintenance was finished. All systems are up and running.

However if you encounter any problem please contact:
service@mcon-group.support.

Best regards
Your MCON Managed Services Team

Announcement from 5th May 2021:

Dear customer,

we have to announce a firewall maintenance in our DC3HAM location in the night of Tuesday May 11th to Wednesday May 12th.

This is an urgent hardware maintenance and can not be postponed.
The maintenance will be carried out between 11pm and 1am CEST.

We do not expect any outages for services, in the worst case redundancy mechanisms take a few minutes to fully failover, but there is equipment running at any given time.

The maintenance is scheduled for :
2021-05-11 from 23:00 till 2021-05-12 01:00 CEST (Central European Summer Time)

We will test the systems after the maintenance window and inform you about the status.

Best regards
Your MCON Managed Service Team

Finished: DC3HAM Maintenance at 7st Mai 2021 by Lumen

Dear customer,

according to our announcement below, the scheduled network maintenance by our carrier Lumen was finished. All systems are up and running.

However if you encounter any problem please contact:
service@mcon-group.support.

Best regards
Your MCON Managed Services Team

Announcement from 30th April 2021:

Dear customer,

please be informed about the following  scheduled network maintenance by our carrier Lumen (former CenturyLink) in the Datacenter DC3HAM.

Lumen intends to carry out internal maintenance within its network. This has been designated as ESSENTIAL. The nature of this work is to carry out fiber cable work. This GCR is to create a joint between former PEC network Frankfurt – Dernbach to Segment F Frankfurt to Katzenelnbogen. During the maintenance window you may experience one period of outage to the maximum specified below.

Lumen would like to apologise for any inconvenience caused by this maintenance.

The maintenance is scheduled for :
2021-05-7 from 00:00 till 07:00 CEST (Central European Time)

We will test the systems after the maintenance window and inform you about the status.

Best regards
Your MCON Managed Service Team

DC3HAM Maintenance at 11th May 2021

Dear customer,

we have to announce a firewall maintenance in our DC3HAM location in the night of Tuesday May 11th to Wednesday May 12th.

This is an urgent hardware maintenance and can not be postponed.
The maintenance will be carried out between 11pm and 1am CEST.

We do not expect any outages for services, in the worst case redundancy mechanisms take a few minutes to fully failover, but there is equipment running at any given time.

The maintenance is scheduled for :
2021-05-11 from 23:00 till 2021-05-12 01:00 CEST (Central European Summer Time)

We will test the systems after the maintenance window and inform you about the status.

Best regards
Your MCON Managed Service Team

DC3HAM Maintenance at 7st Mai 2021 by Lumen

Dear customer,

please be informed about the following  scheduled network maintenance by our carrier Lumen (former CenturyLink) in the Datacenter DC3HAM.

Lumen intends to carry out internal maintenance within its network. This has been designated as ESSENTIAL. The nature of this work is to carry out fiber cable work. This GCR is to create a joint between former PEC network Frankfurt – Dernbach to Segment F Frankfurt to Katzenelnbogen. During the maintenance window you may experience one period of outage to the maximum specified below.

Lumen would like to apologise for any inconvenience caused by this maintenance.

The maintenance is scheduled for :
2021-05-7 from 00:00 till 07:00 CEST (Central European Time)

We will test the systems after the maintenance window and inform you about the status.

Best regards
Your MCON Managed Service Team

dc3.ham connectivity interruptions due to Lumen maintenance

Dear customer,

Lumen as supplier of our Colocation DC3.HAM has been carrying out internal maintenance within its network. This has been designated as ESSENTIAL. The nature of this work was to perform cable diversion works. Rerouting of the Lumen cable in Leverkusen due to the construction of a new gas pipeline.

Unfortunately we experienced connectivity interruptions to our network between 21th April 11 pm and 22th April 00:44 am caused by this maintenance.

Status Patch Day April 2021 – System Upgrades MCON Managed Services

Dear Sir or Madam,

according to our announcement below the patches for Region Europe, Region America and Region APAC were successfully done.

All systems are up and running. However if you encounter any problem please contact service@mcon-group.support.

Best regards
Your MCON Managed Services Team

Announcement from 29th March 2021:

Dear customer,

In order to keep our server systems updated and secure, we need to apply patches on a regular basis.

The next patch days are scheduled :

Region Europe :

  • Thursday, April 15th 2021 : development starting at 08 am and QA starting at 12 noon*
  • Friday, April 16th 2021 between 0:00 am and 5:00 am: Production systems*

Region America:

  • Tuesday, April 20th 2021, development starting at 08 am and QA starting at 12 noon*
  • Wednesday, April 21st 2021 between 0:00 am and 5:00 am: Production systems*

 Region APAC:

  • Thursday, April 22nd 2021, development starting at 08 am and QA starting at 12 noon*
  • Friday, April 23rd 2021 between 0:00 am and 5:00 am: Production systems*

There may be short downtimes during service, or when the operating system restarts.

Best regards

Your MCON Managed Services Team

* The times are valid for the respective timezone