Dear Partners,
On 5th November at 7 p.m. we encountered alarms about packet loss towards CONVOTIS Cloud.
We contacted our carrier who confirmed that they were suffering from a DDOS attack – reaction of the own DDOS mitigation was not fast enough, this is in investigation on carrier side.
We have seen the packet loss going back to 0% around 8:30 p.m. in our monitoring.
We are following up with the carrier, meanwhile apologize for the initial notification being sent in German only.
Kind regards,
Your CONVOTIS Deutschland Managed Services Team