UPDATE 2022-04-12 15:15 CEST
Lumen finally succeeded to reconnect their datacenter in Hamburg which hosts our colocation DC3.HAM.
We have been checking and verifying all systems afterwards.
Systems including our ticket system are back and available.
UPDATE 2022-04-12 14:35 CEST
We are checking and verifying all systems and monitorings
UPDATE 2022-04-12 14:30 CEST
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[CUSTOMER UPDATE] EMEA Service Desk (ScLo)[SUMMARY OF WORK]
The Lumen NOC advises some services have begun to clear and the local provider continues to repair the remaining damaged fiber cable.
Checking on local network connections.***************************************************
UPDATE 2022-04-12 11:48 AM CEST
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[CUSTOMER UPDATE] EMEA Service Desk (ScLo)[SUMMARY OF WORK]
The cause of the services interruption identified as Force Majeure Dortmund, Germany. Fibre maintainers are on site and work is ongoing.
We continue to push for ETR.***************************************************
UPDATE 2022-04-12 09:56 AM CEST
Our colocation DC3HAM is still not available. The carrier Lumen is working on the problem.
Unfortunately also our ticket system is affected, we are reachable by mail.
We continue to push for ETR.
Dear customers,
We are experiencing an outage in our colocation DC3.HAM, obviously caused by our provider Lumen. We are in escalation contact with Lument about this and will update you soonest.
We apologize for any inconvenience.